Do what you can to make the change comfortable for them
Involve them as much as you can
Welcome Feedback
Create a list of questions to ensure all potential risks are covered
Schedule regular check-ins with employees to get their views on how the change is progressing
Share good news stories far and wide
Involve employees in solving any problems raised
Convert Problems Into The Best Solutions
Define the problem and set the goal
Collect data to prove the problem exists
Involve experts in getting to the root cause
Convert solutions into a detailed implementation plan
Measure progress
Embed Across The Organisation
Cascade the change story from the top down
Each manager is 100% aligned with the change when they communicate to their teams
Change is delivered in a safe environment that encourages feedback
Concerns and solutions are resolved as a team
Angela Rice, CEO Link Credit Union
“Therese has been working with us in delivering Lean within our Organisation. First stage was staff communication & engagement on strategy & how Lean fits & supports it. All staff received training on it. Many processes identified by staff. Her knowledge & expertise has been instrumental in assisting our Organisation & we very much look forward to working with Therese again in January. Thank you so much on behalf of staff, management & board for your guidance in this area.”
