TW Performance Solutions Testimonials.
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A few weeks back I joined the SFS Ops and Product teams in their walk through of the Lean work to date in the Corporate Actions area. They used the wall charts – Therese, Katrina and team – to demonstrate the workflow and the areas of opportunity they then go on to investigate.
For me this was the best and clearest demonstration of Lean at work that I have seen. I subsequently asked Therese and team to run through the same demonstration to the O&T leadership team which they did last week, very successfully and effectively.
I just wanted you to know how impressed I am by the thoroughness of the work the team are doing, by the way they engage with the staff in the area being reviewed to generate ideas and by the clear way they demonstrate relatively complicated work processes.
I left a lot more confident about our ability to achieve our reengineering targets than I went in!
Terry O Leary, Head of Operations & Technology, Citibank Europe.
I had a pleasure to work with Therese on a Transformation project made in line with Lean philosophy.
From day one I could see she is a brilliant project manager, with clear vision on what is the goal, what are the paths to take and how to get the team together to reach the goal. Supreme working ethics. And a true leader of men with whom I’d love to work with again.
Tomek Flanek, Department Head at Citibank Europe.
Therese is a strategic thinker who is skilled at identifying and implementing process improvement opportunities to promote efficiency, cost savings and risk mitigation. Her strong background in the financial services industry makes her uniquely qualified to assess, design, and execute operational improvements. Additionally, Therese is an effective communicator and manager of teams. I respect Therese’s capabilities and enjoyed working closely with her for the last four years.
Anne Bowen, Managing Director at Citi.
Therese was a member of Citi Service Centre Leadership team in Dublin from 2011 to 2014 & regularly represented Citi Dublin for all Lean transformation communications during this time. She participated in Site Strategy discussions & led a team of volunteers as they looked to enhance the culture of innovation across the site. This team coordinated highly impactful annual innovation events & also delivered a very effective cross site innovation learning programme.
Aswell as leading a very successful Securities and Funds Services Lean Transformation programme, Therese and her team also supported other business groups as they embarked on their own performance improvement programmes & provided case studies & facilitated problem solving & training sessions where required
Her core strengths lie in her ability to lead cultural transformation & enhanced communication frameworks, optimise ways of working for people and processes & facilitate effective training sessions and workshops.
Cecilia Ronan, CAO & Citi Service Centre Head at Citi.
Therese is extraordinarily talented in multiple levels of business process, leadership, strategy and most importantly, getting things done! I’ve had the privilege of working alongside Therese for the past five years at Citi Fund Services while implementing a Global Lean program. Her strong background in Financial Services coupled with the ability to understand her clients’ needs, allows her to consult effectively and efficiently. It is very inspiring to work with Therese, and I would strongly recommend her.
Mark Fink, Director at Citi Securities and Fund Services.
Therese worked with me over a period of 13 years. Sometimes closely other times through common business initiatives and strategic objectives. I found her approach to always look beyond the obvious, the easy, the short term. Her input was always considered and valued. We did not always agree but then that was not the point. Together we sought to find the most sensible, pragmatic, sustainable and comprehensive solution to the question. Her leadership qualities and engaging nature meant she was able to bring people with her towards a goal. Articulate and clear headed, Therese is a very strong communicator. She provides direction and detailed planning for those working with her. She installs a sense of confidence, but above all she was fun to work with! I wish her every success in her new adventure.
Leigh Meyer, Managing Director at Citi.
I have worked with Therese over a period of 8 years in which I have worked alongside her and for her. I have found her to be someone who is genuine, personable and honest with real enthusiasm for what she does. We have worked on a number of process improvements and reengineering initiatives that have led to significant cost saves. Therese can size up a business challenge in the blink of an eye, has a strong attention to detail and is very focused. She thinks strategically and tactically about complex issues and is able to work under tight deadlines. With her strong and varied background in the financial services industry, she understand the challenges that we face and can always be relied upon to suggest a pragmatic solution. She has a strong ability to coordinate multiple client requirements and still ensure projects are kept on scheduled and within budget. Whatever the challenge Therese can get it done and is someone who always exudes enthusiasm for her work.